Privacy Policy

Effective Date: October 1, 2026

Last Updated: October 1, 2026

Entity: The Eloquent Society ("Company", "we", "us", or "our")

1. Information We Collect

We collect information you provide directly to us when filling out intake forms, booking strategy sessions, purchasing coaching programs, or communicating with us.

Personal & Professional Identifier Data: Name, email address, phone number, job title, corporate organization/industry, and country of residence[cite: 8].

Diagnostic & Coaching Data: Responses to intake assessment questionnaires, boardroom communication goals, and session notes[cite: 8].

Payment & Transaction Data: Billing address and payment details. All card payments are processed securely through our third-party payment gateway (Stripe). We do not store raw credit card numbers on our servers[cite: 3].

Session Recordings: Video and audio recordings of live group masterclasses, membership Q&A sessions, and 1-on-1 coaching calls conducted via video conferencing software.

2. How We Use Your Information

We use the information collected for the following operational purposes:

Delivering 1-on-1 executive coaching, group masterclasses, and digital membership services[cite: 3, 8].

Processing transactions, invoices, and corporate L&D reimbursement documentation[cite: 3, 8].

Sending automated transactional communications, appointment confirmations, and session reminders via email and SMS[cite: 8].

Marketing and promotional updates (where explicit opt-in consent has been provided)[cite: 8].

Improving our curriculum, digital frameworks, and automated client experience[cite: 3, 8].

3. SMS / Mobile Messaging Opt-In & Compliance

Transactional Messages: By opting into SMS notifications during booking, you consent to receive non-marketing text messages regarding appointment confirmations, calendar reminders, and session updates[cite: 8].

Marketing Messages: Promotional text messages regarding upcoming masterclasses or offers are sent only with explicit, separate consent[cite: 8].

Data Protection: Mobile information and SMS opt-in consent data will never be sold, rented, or shared with third parties or affiliates for marketing purposes.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any text message or contacting [email protected][cite: 8].

4. Third-Party Service Providers

We share data only with trusted third-party technology providers essential to operating our business:

Tekmatix: CRM, funnel hosting, calendar scheduling, and automated workflows[cite: 3, 8].

Stripe: Credit card payment processing and recurring subscription management[cite: 3].

Zoom / Video Software: Live virtual coaching call hosting and cloud recording.

5. Data Retention & Your Rights

We retain your personal data only as long as necessary to fulfill service agreements and legal/financial compliance. Depending on your jurisdiction (including APPI in Japan, GDPR in Europe, or CCPA), you have the right to request access to, correction of, or deletion of your personal data by emailing [email protected].